How Leading Hotels Are Using In-Room Tablets in 2016


Hotel technology is constantly evolving, shaping our experience not only of the properties at which we stay, but in the cities that we’re visiting. Brands are getting increasingly creative with the technology they use and the ways they use that tech. We caught up with a few hotel executives to learn more about how their properties are using in-room tablets to enhance customer experience. Here’s what they said:

Joshua Sloser, Vice President of Digital Product Innovation at Hilton WorldwideWe’ve piloted in-room tablets at a handful of hotels, including the Hilton Inn at Penn, and have seen success largely driven by their compelling content and ability to connect guests closely to the hotel. However, the need for hotel provided, in-room tablets is evolving. Many guests now prefer to use their own devices for ultimate personalization and customization throughout their travels. Therefore, we are focused on making the screen in their pocket the “remote control” to their stay. This could mean enabling guests to use their own device to connect their streaming service to the in-room TV or to play music through in-room speakers.

Chris Currey, General Manager, Rancho Santana in Nicaragua: We can use push notifications for more typical information, like a special offer from Pura Spa, but we’ve also adapted the technology to promote things like “turtle alerts” to let guests know that a turtle hatching at our protected beach is happening in real time, or remind them about Taco Thursday at La Taqueria. The in-room tablets are also a great way to reach our more passive guests who may not be inclined to visit the concierge for all their questions, as well as first time guests who haven’t come to realize just how much there is to see and do at the ranch.

Shannon McCallum, Executive Director of Hotel Operations at ARIA Resort & CasinoBy partnering with Crave Interactive, we have created a revolutionary in-room tablet designed specifically for our resort. The new tablet provides customizable guest experience with new amenities such as digital in-room dining orders and one-touch spa service requests. In addition, the tablet allows guests to control their room temperature and lighting, as well as set a personal wake-up call to open the curtains and turn on the television to a chosen channel. Future installations include housekeeping requests, such as asking for extra pillows, retail ordering and more.

Maria Razumich-Zec, Regional Vice President, USA East Coast, The Peninsula Hotels and General Manager of The Peninsula ChicagoAnchored by a sweeping renovation at The Peninsula Chicago that will be complete in April, this year The Peninsula Hotels is working to ensure our properties are outfitted with revolutionary in-room tablet technology we create in-house ourselves. The tablets operate in 11 different languages in order to cater to The Peninsula Hotels global business and leisure travelers, setting new standards of personalization with every control located precisely where it is required without guests having to think or search. Full control of all in-room functions is a touch away, enabling access to restaurant menus, hotel services and TV channels, in addition to LED touch-screen wall panels which feature valet call, weather details, thermostat, language and privacy options.

Jessica Festa is the founder on the solo and offbeat travel blog, Jessie on a Journey, and the online responsible tourism and culture magazine, Epicure & Culture. She’s constantly searching for local experiences beyond the guidebook. You can follow her travels onFacebook, Twitter and Instagram.

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Founded by two travel and technology professionals with years of experience in Asia, Representasia specialises in sales & marketing representation throughout Southeast Asia for travel/hospitality technology providers and travel-related startups, as well as providing marketing consultancy services for hotels and travel businesses in the region.

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